Face The Workflow Automation Gap Head On
BMC Software commissioned Forrester Consulting to evaluate the state of workflow automation at large companies. To explore this topic, Forrester conducted a survey with 355
How Employee Empowerment Impacts Brand Experience
In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond
The 2020 Customer Communications Review
Let’s just say picking up the phone isn’t the only option anymore. Now, we can email, live-chat, even text businesses to get answers to our
RINGCENTRAL VIDEO SECURITY
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern
Why You Should Integrate Your Business Apps with UCaaS
Your guide to everything you need to start The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer
Shift to Cloud
As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report,
Secure Cloud Communications and Collaboration
One Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular,
How the Combination of Message, Video, and Phone Will Reshape the Future of Work
As business leaders plan to support more remote work in the immediate and distant future, equipping remote workers with the right technologies is mission-critical. The
The Remote Work Playbook
working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right.