Selecting a product attribute data partner
Dramatic changes in consumer purchase behavior related to e-commerce and health and wellness preferences have created the need for a new approach to product data
Sharpen Elevates The Contact Center Customer Experience
Better customer service starts with better tools for the agent. Deepgram elevates Sharpen’s contact center customer experience by arming agents with fast, accurate, and reliable
Driving the Next Generation of Innovation
Workload automation has become a key element of DevOps maturity. According to EMA, automation is helping enterprises deliver better applications more quickly—and artificial intelligence and
The Era of Automation Becoming an Autonomous Digital Enterprise
There are five key steps to becoming an autonomous digital enterprise – but IT can’t tackle them all at once. The modern enterprise must “run
What Is Data Governance?
Good data governance helps businesses increase the value of their data while improving efficiency and brand image. In this eBook, O’Reilly discusses the principles of
The Business Value of Application Workflow Orchestration with Control-M by BMC
Many applications are built from highly distributed components and integrations deployed across multiple operating environments that span on-premises, public cloud, private cloud, and multicloud. Successful
Face The Workflow Automation Gap Head On
BMC Software commissioned Forrester Consulting to evaluate the state of workflow automation at large companies. To explore this topic, Forrester conducted a survey with 355
How Employee Empowerment Impacts Brand Experience
In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond
The 2020 Customer Communications Review
Let’s just say picking up the phone isn’t the only option anymore. Now, we can email, live-chat, even text businesses to get answers to our