Now that 2020 proved people can work remotely and still get amazing work done, customer support and service leaders are making the remote trend permanent.
Category: Service
Top Considerations for Online Customer Onboarding in Financial Services
Digital banking is growing. In 2019, 71% of UK consumers had used at least two online financial services, up from 14% in 2015. In the
12 Ways To Create An Unmissable Cyber Security Awareness Campaign
Cybersecurity breaches continue to be a constant threat to the daily business operations of organizations all around the world. Nearly 80% of senior IT and
Pipeline Ransomware Attack: What We Know and How to Prepare
The largest fuel pipeline in the United States, Colonial Pipeline, halted operations because of a ransomware attack. The attack was carried out by the cybercriminal
Empower contact center agents to work from anywhere
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook,
Investing in a long-term security strategy the 3 keys to achieving SASE
As organizations work to migrate to the cloud — and work moves away from the data center towards the edges of the network — exposure
SASE Convergence of Cloud Security and Networking
Network security is no longer confined to the data center. Its new address is in the cloud. As security shifts toward the user and their
ESG ECG: Transitioning Network Security Controls to the Cloud
The research was based on more than 375 responses from IT/information security professionals responsible for evaluating, purchasing, and managing network security technology products andservices. The
SASE For Dummies
The network and security landscape is changing, which leaves gaps in the existing security stack. As the network evolves, it paves the way for a