Over the last two decades, AI has been the single biggest driver of change in the contact center. In 2021, AI will drive 6.2 billion hours of worker productivity. It’s brought analysis, automation, and intelligence at a massive scale, and contact centers who’ve integrated these services through Contact Center AI are reaping the rewards.
From personalized CX, to risk mitigation, to agent performance, revenue growth opportunities, and more, the benefits are ripe and fruitful.
In this eBook, learn how six modern contact centers are leveraging next-generation AI technology to accelerate revenue and build resilient operations.